Luminello Portal Support Center
  • Portal Support Home

General

  • Overview of patient portal
  • How do I cancel my Luminello account?
  • Why is my chart in archived status?
  • How can I opt-in to receive SMS notifications from my clinician?
  • What's that green thing?
  • How do I upload multiple attachments at once?
  • What are some emergency resources?
  • Can I delete a message from the system?
  • I see more than one clinician in Luminello. How do I switch from one clinician to another in my portal?
  • Is my file too large to upload?
  • How do I clear my cache and cookies in Chrome when on a Windows laptop or desktop?
  • Is there a way to change the timestamps?
  • Can I use my FSA or HSA card to make payments in Luminello?
  • Tell me more about Luminello's patient privacy policy
  • Why is my request still showing as "pending" in Luminello?
  • Accessing a deceased patient's/client's account
  • How do I clear my cache and cookies in Chrome on a Mac?

Categories

  • Account Setup
  • Messages
  • Billing
  • Demographics
  • Documents
  • General
  • Parents/Family members
  • Schedule
  • Security
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