How do I reset my username and password?
If you are having trouble logging in to your account and would like to reset your username and/ or your password, follow the steps below:
Note: These steps are meant to preserve the security of your personal information.
- For your username, click here and enter the email address that you registered with in Luminello. After that, we will send you a new email with the username.
- Next, click here to reset the password.
- Then, log into your Luminello account with the credentials you've retrieved.
That's it! If you have any questions, please contact us.