How do I reset my username and password?

If you are having trouble logging in to your account and would like to reset your username and/ or your password, follow the steps below:

Note: These steps are meant to preserve the security of your personal information. 

  1. For your username, click here and enter the email address that you registered with in Luminello. After that, we will send you a new email with the username.
  2. Next, click here to reset the password.
  3. Then, log into your Luminello account with the credentials you've retrieved.

That's it! If you have any questions, please contact us.

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