Patient Portal FAQs

Here are our frequently asked questions for the patient portal.

Q: I've received an invitation to sign up. What do I do?

A: Check out the steps in this article to learn what to do. 

Q: How do I reset my username and password?

A: Check out the steps in this article to learn what to do.

Q: Can I create my superbills/statements? 

A: Yes, if your clinician allows this on their end. Follow the steps in this article to learn how to create your superbills/statements.

Q: How can I access my video appointment?

A: Check out the steps in this article to learn how to access your video appointments.

Q: I manage a family member's Luminello account. How can I access it? 

A: Check out the steps in this article to learn what to do to access your family member's portal account. 

Q: How do I switch from my different accounts if I see more than one Luminello clinician?

A: Check out the steps in this article to learn how to switch between your different portal accounts.

If you have any questions, please contact us.